LoveCall Privacy Policy

Last updated: October 7, 2026

LoveCall ("we," "us," "our") provides a paid service that lets a customer ("Sender") schedule a personalized phone call to a recipient of their choosing, as a modern alternative to sending a greeting card by mail. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

To use LoveCall, the Sender creates an account or checks out as a Guest. When placing each call, we collect:

• Sender's name and telephone number
• Recipient's name and telephone number
• The message content (text/script) used to generate the call
• Occasion details provided by the Sender (e.g., birthday, anniversary)

Guest checkout may have some limitations. This information is provided fresh for every call. LoveCall does not keep the message content after the call has been delivered. We keep the Sender's and the recipient's telephone numbers and consent status only to confirm permission for future calls, including when a Sender later becomes a recipient.

2. Payment Information

LoveCall is a paid service. Payment is processed through our third-party payment processor. We do not collect, store, or have access to credit card numbers or other payment card details. All payment card handling occurs directly with our payment processor under their own security and privacy practices.

Costs:

• Guest call: 1 call = $4.99, a one-time purchase.
• VIP Account: buy 5 get 6 = $24.95, no subscription, no time limitations.
• VIP Account: buy 10 get 13 = $49.90, no subscription, no time limitations.

3. How We Use Information

Information collected for a call is used solely to:

• Place the outbound phone call to the recipient
• Provide a one-time consent link that the Sender shares with the recipient from the Sender's own device
• Personalize the call and message content (including the sender's and recipient's names)

4. Sharing of Information

We do not sell or collect for resale personal information. We share information only with the services needed to run LoveCall: our payment processor, our phone-call, voice and message-writing providers, and our email provider for MP3 keepsakes. If the Sender chooses the optional flower add-on, the recipient's name and delivery details are also shared with Floristone.com solely to fulfill that order. This only happens if the Sender actively selects that option.

5. Data Retention

• Account information (Sender's login/account details) is retained for as long as the account is active, to support the paid-service relationship.
• Message content is not saved after the call is delivered.
• The Sender's and the recipient's telephone numbers and consent status are kept only to confirm permission for future calls.
• Payment card data is never stored by LoveCall.

6. Communications

Before any LoveCall is delivered, the recipient receives a one-time consent link, which the Sender shares from the Sender's own device. Without consent, LoveCall does not release a call. The link lets the recipient know a personalized LoveCall is on its way. The recipient selects YES to consent or STOP to opt out. The recipient has 36 hours to respond. During that time, a recipient who can't respond right away (driving, with the kids, at work, etc.) still has time to do so. If there is no response within the 36-hour window, the call is automatically cancelled. Regardless of the recipient's response, the Sender still receives the personalized MP3 narration they paid for, provided the Sender supplied an email address for delivery. A Guest who leaves the email blank will not receive an MP3 keepsake copy. See our Terms of Service for full details on consent.

7. Children's Privacy

LoveCall is not directed to children under 13, and we do not knowingly collect information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of LoveCall after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

Questions about this Privacy Policy can be directed to support@lovecallapp.com.